Privacy Policy

Introduction

FlexForm Training is committed to protecting your personal information and providing a safe and transparent user experience. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

Information We Collect

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Personal Information

We may collect personal information you voluntarily provide when booking a session, creating an account, or completing an intake form, including:

• Name

• Email address

• Phone number

• Address (for mobile sessions)

• Date of birth

• Emergency contact information

Health & Wellness Information

To ensure safe, tailored training, we may collect:

• Medical history

• Injuries or surgeries

• Mobility limitations

• Medications

• Fitness goals

• Lifestyle details (sleep, stress, nutrition)

Payment Information

Payments are handled securely by third-party processors.

We do not store or have access to full credit card numbers.

Website & Technical Data

To improve performance, we may collect:

• IP address

• Device type

• Browser information

• Pages visited

• Cookies and analytics data

How We Use Your Information

We use the information collected for purposes including:

• Delivering customized training and stretch therapy sessions

• Ensuring your safety during sessions

• Sending appointment reminders and confirmations

• Improving website performance and customer experience

• Processing bookings and payments

• Managing your member account and form submissions

• Optional promotional updates (only if you opt in)

How We Protect Your Information

Your information is stored securely. FlexForm Training uses:

• Encrypted payment systems

• Secure data storage

• Limited access permissions

• Industry-standard safeguards

We never sell your information to third parties.

Sharing Your Information

We may share certain data ONLY with:

• Wix (website hosting & CRM)

• Wix Bookings & Payments

• Secure email/message providers

• Legal authorities if required

We do not sell, trade, or rent personal information.

Photo & Testimonial Consent

We will only use your photo, video, or testimonial for marketing if you give explicit written consent.  Consent is voluntary and can be withdrawn at any time.

Cookies & Tracking

Our site uses cookies for:

• Performance

• Analytics

• Functionality

You may disable cookies in your browser settings at any time.

Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Opt out of promotional messages

• Request information in an accessible format

To make a request, email: info@flexformtraining.com

Data Retention

We retain information only for as long as necessary to:

• Provide services

• Maintain records

• Comply with legal obligations

Once no longer needed, data is securely deleted.

Updates to This Policy

We may update this Privacy Policy periodically.

Changes will be reflected by the “Last Updated” date at the top of this page.